![]() ![]() We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and LGBTQ communities. Please note that a criminal background check (Vulnerable sector) will be conducted for this position. We thank all applicants for their interest but only those selected for an interview will receive acknowledgement. ![]() With “Customer Service Associate, R.I.O., LS” in the subject heading please send your resume and cover letter by Maat 5:00pm to:īy E-mail: Regular Mail: Hiring Committee, Customer Service Associate, R.I.O Lead, LSĪccess Alliance Multicultural Health and Community Servicesģ40 College Street, Suite 500, Toronto, ON, M5T 3A9 Location: AccessPoint on College and Spadina and other locations within Toronto Demonstrated ability to work effectively with diverse communities, and in a diverse and team-based work environmentīargaining Unit position: United Food and Commercial Workers, Local 175. ![]() Interpreting and Translation) delivery is an asset (e.g., on-site interpreting, call centre, front-line, coordination, training, language access and health equity policies, etc.) Experience in and understanding of language support service (i.e.Very detailed oriented, especially in data quality (accurate and fast keyboarding is a requirement).Excellent organizational skills and ability to prioritize appropriately and meet deadlines.Excellent interpersonal and communication skills, both written and verbal.Experience supporting development of information systems and supporting end-user training and adoption.Experience in reporting and data analysis in particular in the contexts of billing, performance measurement, and forecasting.Intermediate level proficiency in: MS Excel, MS Access, MSWord, MS Outlook.Three (3) years minimum experience working in an administration/project coordinator, or related position including a call centre environment.undergraduate degree or college diploma (one or two year full time program curriculum), in business administration, project management, office administration, computer applications. Post-secondary education required in a related field of study e.g.Support other reporting and service analysis as required.Support for general Language Support customer service inquiries as required.Support monthly reconciliation of call detail records for billing purposes.Support daily quality testing of the remote interpreting platform. ![]() Support the training of remote interpreters ( orientations, trainings, shadowing, test calls, refreshers).Troubleshoot and liaise with IT and telecom tech support.Support for QI ( quality improvement) initiatives within Language Services.Support the on-going development of a solution-oriented issues resolution process.Produce monthly staffing schedules for remote interpreting services.Provide onboarding and training of new customers.Provide tier one tech support for remote interpreting service issues reported by both customers and interpreters.Provide first-point-of-contact customer support for interpreters, customers, and network partners of the remote interpreting service operations.Keys to this role are: (1) the ability to negotiate the complexities of customer and staff interactions in an efficient, calm, and solution-oriented manner in order to achieve positive outcomes (2) insightful, expedient, and thorough troubleshooting to get to the root cause and resolution (3) commitment to on-going improvement and (4) ability to manage the unexpected. The successful candidate will be creative and innovative, and will follow through on tasks and projects in a responsive, adaptable, and personable manner. This role involves customer relations and training, schedule management, tier one tech support, records management, reporting, and support of day-to-day business operations. We are looking for a dynamic, tech savvy and responsive individual with a broad skill base for the Customer Service Associate, R.I.O. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity. (Remote Interpretation Ontario) – Language Services Īccess Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. (Remote Interpretation Ontario) – Language ServicesĬareers Customer Service Associate, R.I.O. ![]()
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